It all starts with the computer at the front desk. But that’s only the beginning. You also need reliable guest WiFi, smart heating and cooling systems, electronic access, smart lighting, personalized television experiences, individualized mobile device experiences, and guest-centric property management systems. Your hospitality technology must go far beyond the basics to include high-quality audio-visual equipment for the conference rooms.
Paper is a thing of the past. Guests expect information about their stay, property amenities, alerts, and notifications to be sent directly to their mobile devices. This service must dovetail seamlessly with the information provided through in-room entertainment systems.
Information is powerful. By using technology to gather guests’ observations about your facility, your staff, and their experience, you can improve their current experience, as well as the chances of a return visit.
Guests expect personalized service and advice. Give your employees the ability to tailor suggestions and service to your guests by using technology, past stays, and purchases to gather guest preferences for their profiles.
Yes! We’re honoured to be the go-to IT services team for properties associated with:
There are many reasons why hospitality industry leaders turn to Rafiki for IT support. We have the experience to do the job right. We’re people who care about performing excellent work. We have the skills and resources. It’s as simple as that!
Do you want to enable your employees to be more efficient and drive high guest satisfaction rates at the same time? Talk to a Rafiki Hospitality IT Consultant, and we’ll show you how!
We look forward to hearing from you.