Smart Hospitality Businesses Are Moving Toward Smart Technology

It all starts with the computer at the front desk. But that’s only the beginning. You also need reliable guest WiFi, smart heating and cooling systems, electronic access, smart lighting, personalized television experiences, individualized mobile device experiences, and guest-centric property management systems. Your hospitality technology must go far beyond the basics to include high-quality audio-visual equipment for the conference rooms.

But let’s face it. Your staff has too many things to do to be both guest services AND technical services.

Hospitality-Specific IT Support Can Make Your Day Easier in Many Ways:

  • Budgeted Affordability
  • Cybersecurity Specialists
  • Hands-Free, Always-On IT Management and Troubleshooting
  • 24/7 Help Desk
  • POS/PMS System Procurement, Installation, and Management
  • Industry-Leading Hospitality IT Services
  • Fast Response Times
  • Experienced IT Support Staff
  • ISP services including Internet, Phone, TV and
  • Add PMS verbiage

Information Drives A Superb Customer Experience. Let us help!

Information For Your Guests

Paper is a thing of the past. Guests expect information about their stay, property amenities, alerts, and notifications to be sent directly to their mobile devices. This service must dovetail seamlessly with the information provided through in-room entertainment systems.

Information From Your Guests

Information is powerful. By using technology to gather guests’ observations about your facility, your staff, and their experience, you can improve their current experience, as well as the chances of a return visit.

Information About Your Guests

Guests expect personalized service and advice. Give your employees the ability to tailor suggestions and service to your guests by using technology, past stays, and purchases to gather guest preferences for their profiles.

How Can You Make The Most Of Your IT Assets?

  • Leverage secure, always-on Wi-Fi
  • Optimize staffing based on analytics
  • Make use of on-demand training for faster staff onboarding
  • Know where your traffic highs and lows are by utilizing analytics
  • Use on-demand educational tools for ongoing staff training upgrades
  • Equip your staff with mobile devices – allowing for faster response to guests

Do Other Hospitality Businesses Trust Rafiki?

Yes! We’re honoured to be the go-to IT services team for properties associated with:

  • Hyatt Hotels
  • Best Western
  • Candlewood Suites
  • Wyndham Hotels
  • Microtel Inn
  • Choice Hotels
  • Hampton Inn
  • Marriott
  • Coast Hotels
  • Homewood Suites
  • Holiday Inn
  • Four Points by Sheraton
  • Hilton Garden
  • Holiday Inn Express
  • Element
  • Independent Hotels

A Team That Supports The Best – YOU!

There are many reasons why hospitality industry leaders turn to Rafiki for IT support. We have the experience to do the job right. We’re people who care about performing excellent work. We have the skills and resources. It’s as simple as that!

Do you want to enable your employees to be more efficient and drive high guest satisfaction rates at the same time? Talk to a Rafiki Hospitality IT Consultant, and we’ll show you how!

All the IT support you need to get that next 5-Star guest review is only a phone call away.

We look forward to hearing from you.

Have questions? Contact Rafiki Technologies at (587) 353-5555 or sales@rafiki.ca.