8 Reasons why automotive dealerships need an IT partner

Fueling your business with strategic technology solutions

If you’re an automotive dealership, then you know that your business depends on technology. You need systems and networks to keep track of inventory, manage sales and service appointments, and more. That’s why it’s so important to have a reliable IT management and support team in place. Here are 8 reasons why automotive dealerships need IT management and support:

1. To protect your data from cyberattacks

As an automotive dealership, you have a lot of sensitive data that needs to be protected from cyberattacks. This includes customer information, financial records, and more. Having a reliable IT management and support team in place can help you protect your data from these attacks. In today’s world, cyberattacks are becoming more and more common so let’s get you one step ahead of potential threats.

2. To ensure that your PCs, tablets, mobile devices, and networks are running smoothly

Let’s face it; car dealerships are in business to sell and service vehicles, not to worry about keeping the technology and network infrastructure working. This is what Rafiki takes care of. Without a dedicated IT support team on call 24/7, you may run into unexpected issues with your systems that could cause some serious IT headaches.

3. To prevent downtime due to technical issues

If your network is down, that downtime can cost your business time and money. In some cases, it can even cost you customers. Having a reliable IT management and support team in place can help you prevent downtime due to technical issues. Rafiki’s IT services for automotive dealerships are designed to keep your systems up and running so that you can focus on what you do best: selling and servicing vehicles.

4. To optimize your technology investments

IT management and support can help you optimize your technology investments. They can help you choose the right PCs, networks, and software for your business. They can also help you keep your systems up-to-date and running smoothly. IT support teams can also provide training for your staff on how to use new technologies. Managed IT Services Providers like Rafiki are well versed in Dealership Management Systems (DMS) like Reynolds and Reynolds (also referred to as RnR), CDK, PBS, and Serti, so we make sure your technology is integrated with your DMS.

5. To manage employee productivity

IT management and support can also help you manage employee productivity. They can provide tools and training that can help your employees work more efficiently. They can also help you troubleshoot issues that may be affecting employee productivity. Rafiki can also help to advise you on how to train employees on best practices for cyber attack prevention, so you have a full line of defence.

6. To improve customer service

IT management and support can also help you improve customer service. They can provide tools and training that can help your employees work more efficiently. They can also help you troubleshoot issues that may be affecting employee productivity. IT management and support teams can also help you develop policies and procedures for using technology in the workplace.

7. To boost sales and profits

As your IT management and support partner, Rafiki can also help you boost sales and profits by providing tools that can help you track inventory, manage customer data, and more. We can also help you troubleshoot issues that may be affecting sales and profits. Need help developing and integrating your marketing campaigns? We can do that too!

8. To stay up to date with industry trends

It’s important to maintain your competitive advantage and stay up to date with industry trends. Rafiki can provide information about new technologies, new software, new regulations, and more. IT management and support teams can also help you develop plans for implementing new technologies in your business.

What areas of your dealership business do we integrate your IT systems with?

• Dealer management systems
• F&I / service and sales
• New and used vehicles inventory
• Parts and service
• Wi-Fi, phones and internet
• Microsoft 365
• Backup and disaster recovery
• Cybersecurity
• Network management

Let Rafiki drive your business forward with the best technology solutions for your dealership.

If you’re not already working with an IT management and support team, now is the time to do so. Your dealership will be better off for it in the long run.

Do you have any other questions about why automotive dealerships need IT management and support? Let us know in the comments below. Thanks for reading!

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