What Services Should You Expect From A Dental IT Provider?    

An Evaluation Of Your Unique IT Requirements

This is a precision-based process to assess your information technology needs. It identifies any IT pain points you’re experiencing and what you believe you should be getting from your technology that you aren’t.

Help Complying With Alberta’s Health Information Act (HIA) & Ontario’s Personal Health Information Protection Act (PHIPA)

A Dental IT Provider like Rafiki Technology will help with patient data privacy assessments.  Completing these will identify any security risks to your patients’ personal health information data and mitigate breaches. RTI offers the resources and IT solutions you need to expedite the process and ensure you continue to comply as your technology needs evolve.  

Assistance With The Dental Software You Use

RTI has the knowledge and experience with the practice management and imaging software you use every day – solutions like Dentrix, PracticeWorks, Easy Dental, Schick, Dentrix Image, and others.

Email Network Security

If your emails are breached, your reputation could be ruined. Your dental practice could be hit with severe penalties and lawsuits.  RTI ensures your emails are kept private and secure, both when in transit and in storage – including when sent and received from your mobile devices.

Cloud Consulting

Using the Cloud is easy with the right training and advice. However, migrating your data safely to the Cloud can be difficult. For this, you need Dental IT Expertise and Cloud Consulting Services. RTI will safely migrate your system, solutions, and data to a secure cloud infrastructure.

Vulnerability Audits

Just like your patients have dental check-ups once a year to ensure the health of their teeth and gums, you should schedule a Vulnerability Audit with RTI for your technology to ensure it’s secure and compliant with today’s HIA requirements.

PCI Compliance

If you use credit cards to process your patients’ payments, you must retain an audit-trail history. This means that your dental practice must undergo a PCI-Compliance Audit to ensure data is safeguarded during credit- or debit-card transactions. Our Dental IT Experts will perform a customized PCI Audit to assess the security of your point-of-sale (POS) system.

24/7 Help Desk Services

With a busy practice and patients who depend on you for fast, effective service, you need the same from your Help Desk Services.  You’ll benefit from 24/7 Live Support and quick service from professionals experienced in the dental software and technology you use.

Fully Managed Services

When used correctly, technology will streamline your business operations, and improve patient care.  Our dental clients tell us that they reaped immediate benefits once they signed up for our Managed Services. Managed Services improve efficiency, security, and productivity with services like:

It’s important to remove the vulnerabilities in your IT processes, applications, and hardware to keep hackers and computer viruses out. They can also deploy remote software and hardware-based network security services to provide for your complete information security.

Some of the things you might not realize are that in addition to a 24/7 Help Desk and monitoring of your IT system, an IT Provider like RTI offers:

  • All-Inclusive IT Management and Maintenance for a fixed fee.
  • Integration of your Dental Technology Software with your network.
  • Appointment scheduling software and management.
  • Virtual CIO

vCIO Services

vCIO Services from RTI align your technology with your overall goals. This includes Quarterly IT Summaries, Organizational IT Design, a customized Technology Budget, Procurement Services, Business-Continuity & Disaster-Recovery Plans, and more. This will help you get the best value, and most benefits from your technology investments.

This is why dental practices like yours need an IT Provider like Rafiki Technologies that understand the tools you use and your company goals. Dental IT is our specialty.

RTI provides custom-built, cost-effective technology solutions that:  

  • Ensure your IT functions at peak performance.
  • Protects the privacy of your patients’ records.
  • Increases your operational efficiencies, productivity and, ultimately, your profitability.
  • Helps you comply with HIA regulations.
  • Supports the dental applications you use.

When used correctly, and with an IT Partner like RTI, your technology will streamline business operations, and improve the care you provide to your dental patients.  

If you’d like to learn more, check out some informative IT articles on Our Blog.  Here are a few that may interest you:

Are You Scared Of The Cloud?

How To Set Up A Microsoft Bookings Site

Best Way To Improve Cybersecurity? Train Your Employees!


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Practice management software, intraoral cameras, digital x-ray, patient education system. With our approach to IT project delivery, we help keep budgets in line with projected costs.